Refund & Replacement

Effective Date: 10 September ’26

This policy applies to all orders placed on stonefit.in. By placing an order, you agree to the terms set out below.

1. Return window

You may request a return, replacement, or refund within 7 days of delivery for most products. Requests made after this window will not be accepted, except where required by applicable Indian law.

2. Eligibility for return

To be eligible, the product must be:

• Unused, unwashed, unworn, and free of stains, perfume, smoke, or any signs of use
• Returned with all original tags, labels, packaging, and accessories intact
• Accompanied by the original invoice, packaging slip, or proof of purchase
• In the same condition in which it was delivered

Products that fail this inspection will not be eligible for refund or replacement, and may be returned to the customer at the customer’s cost.

3. Non-returnable items

The following items are not eligible for return, replacement, or refund, except where defective on arrival:

• Innerwear and socks
• Customized, personalized, or made-to-order products
• Products marked as “Final Sale,” “Clearance,” or “Non-Returnable” on the product page
• Free gifts, promotional items, or gift cards
• Products returned without original tags or in unsellable condition

4. How to initiate a return

To request a return, replacement, or refund:

• Email support@stonefit.in within 7 days of delivery with your order ID, the product name and size, the reason for return, and clear photographs or a short video showing the issue.
• Our support team will respond within 1 business day with the next steps, including reverse pickup scheduling or self-ship instructions.

Returns requested without evidence, or with insufficient information, may be delayed or declined.

5. Reverse pickup

Where serviceable, we will arrange a reverse pickup at no extra cost for eligible returns. In areas where reverse pickup is not available, we may ask you to self-ship the product to our return address, in which case we will reimburse reasonable courier charges after verifying the return.

Reverse pickups are attempted up to twice. If both attempts fail due to customer unavailability, the pickup will be treated as cancelled and the return will not be processed.

6. Inspection

Once we receive your returned product, our team will inspect it within 2 business days. We will confirm whether your return is accepted, and whether a replacement or refund will be issued.

7. Replacement policy

For eligible returns due to size, fit, or change of mind, we will offer a replacement subject to stock availability. If the requested size or product is unavailable, we will offer an exchange for an alternative item or a refund.

If you receive a damaged, defective, wrong, or missing product, we will prioritize replacement. If the replacement is unavailable, we will issue a full refund, including original shipping charges, where applicable.

8. Refunds

Refunds are processed only after the returned product passes inspection.

For prepaid orders paid through Razorpay, refunds are issued to the original payment method within 14 days of us confirming the return. Actual credit timing depends on Razorpay and your bank or payment provider, and may take additional time beyond our control.

For Cash on Delivery orders, refunds are issued by NEFT or RTGS to a verified Indian bank account in the customer’s name. To process the refund, we will collect your account holder name, bank name, account number, IFSC code, and a cancelled cheque or bank statement for verification. Refunds will be processed within 14 days of receiving complete and verified bank details.

We do not refund COD handling fees or original shipping charges, except where the return is due to our error.

9. Damaged, defective, wrong, or missing items

If you receive a damaged, defective, incorrect, or incomplete order, notify us within 48 hours of delivery at support@stonefit.in with your order ID and photographic or video evidence. We will arrange a replacement or refund at no additional cost, including original shipping charges.

Failure to report within 48 hours may affect our ability to verify the issue with the courier and process your claim.

10. Late or missing refunds

If you have not received your refund within the stated timeline, first check with your bank or payment provider. If you still need help, write to support@stonefit.in with your order ID and refund reference.

11. Order cancellation by us

We may cancel an order before dispatch due to stock unavailability, pricing errors, failed verification, suspected fraud, or reasons beyond our control. In such cases, we will issue a full refund within 14 days.

12. Refusal of delivery

Refusing to accept a COD order without a valid reason, or failing to accept delivery despite multiple attempts, may result in:

• Cancellation of future COD eligibility for the associated phone number or address
• Recovery of shipping, COD handling, and return courier charges from the customer
• Suspension or termination of the customer’s account

13. Shipping charges and COD handling fees

Original shipping charges and COD handling fees are non-refundable, except where the return is due to a damaged, defective, wrong, or missing product.

14. Partial refunds

In rare cases where a returned product shows minor signs of use but is otherwise resellable, we may, at our discretion, offer a partial refund after inspecting the product. We will inform you before processing any partial refund.

15. Contact

Stonefit
9/164, Jeeva Street, Urumandapalayam, G.N.Mills, Coimbatore, Tamil Nadu 641029
Email: support@stonefit.in
Phone: +91 95978 80806
Hours: Monday to Saturday, 9 AM to 7 PM IST